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ORDER INFORMATION

How to purchase Media on VideoStockVault.com

Copyright 2009 on all media on this website. All prices are listed in Canadian Dollars.
Any copying, usage and/or distribution is strictly prohibited without permission. Searching We have endeavored to create an easy to search database for our growing collection of media. As you can see there are numerous categories to browse. You can also enter keywords in the search box to narrow your choices. We have embedded keywords into all the image collections to respond to more selected searches. The scope of your search results will be determined by your selection of keywords. Quick Search By default the system uses "Match at least one keyword" for the quick search function. If you input "beautiful sunset" (without the quotes) into the quick search field, then the search function will return results for any media that contain either "beautiful" OR "sunset" in its properties. The system supports the "AND" and NOT" operands in the quick search function by the use of the plus sign (+) and minus sign (-) respectively in front of the keywords.

• If you input "beautiful +sunset" (without the quotes) into the search field, the system will only return results for any media that contain both keywords "beautiful" AND "sunset" in its properties.

• If you input "beautiful "sunset" (without the quotes) into the search field, the system will return results for any media that contain the keyword "beautiful", but this media can't contain the keyword "sunset" in its properties.

• Note: There must not be any spaces between the second keyword and the input operands (+), (-) keywords.

Advanced Search The advanced search function doesn"t use the same algorithms as above. It offers options allowing you to choose which operand you want to use for your searches. There are three options available.

• Match at least one keyword
  The system will return results for any media that contain either one of the input keywords in its properties.

• Match all keywords
  The system will only return results for any media that contain all input keywords in its properties.

• Match exact phrase
  The system will only return results for any media that contains the exact input keyword phrase in its properties.

Private Policy We will not use your personal information for any purpose other than that for which it is submitted. We use personal information to reply to enquiries, handle complaints, provide operational notices and in program record-keeping. We do not sell, trade or rent your personal information to any other party. Payment Method The payment method is PPP (pay per purchase). All purchases are completed in Canadian dollars through a secure reliable payment system. Using this payment method you will need to create a user account and provide a major credit card. Your purchases will be immediately available for download on approval of your purchase. The Lightbox The Lightbox is YOUR collection of images. You may add up to 30 images to your lightbox. If you wish to purchase an image that is in your lightbox, click on the thumbnail to view the enlarged image. Select the items that you want to purchase and click on the "add to cart" button. Shopping Cart The shopping cart displays your order details. If you wish to delete an image from your order before proceeding to checkout, simply hit the remove link on the right side. Checking Out You will need to login to checkout your order. If you are new to the site please complete the registration form to create a username and password. This information is stored, so that you can return to the site to make further purchases and so that we can review your orders. We utilize visa, mastercard, and american express for purchases made on this site, all product prices are listed in CANADIAN dollars. My Account This page shows your order history and also allows you to download any instant download orders. Media File Download Terms Digital Media files can be purchased and download immediately, downloading may take several minutes to start download and may take up to an hour for files up to 1.75 GB in size. depending on the file size. All digital files, for any use will be either "Rights Managed" or "Royalty Free" depending on the file. This will be indicated on the media details page. Web Usage These files can be used on one domain only (i.e. www.yourdomainname.com) They can be used on as many web pages within that domain as you desire.
They can be altered if necessary, but they can not be included in any composite that is resold.
The media files CANNOT be resold. Print Usage These files are a higher quality for use in printed publications. They have a resolution and are saved as high quality JPG files. Should you require higher resolution or different file types, please contact us directly by phone or email with your specifications. Product Return Policy If for any reason you are not satisfied with a print order, we will refund 100% of your order upon its return to us in the condition that it was received. Return shipping charges are your responsibility. You must contact us prior to any return and we will give you specific return instructions. If your order is delivered damaged, it is your responsibility to contact the shipper. IMPORTANT: Save all packing materials. Failure to do so can cause the shipper to deny your claim. IMPORTANT: Product purchased on-line will be subject to an assigned time frame to complete the transaction. No reimbursements are available for any failure to download the media within the specified time period. Any technical issues and problems during downloading Videostockvault product should be immediately reported to info@clinazconcepts.com.